Learning & Development

ICES International Cultural Engagement

Only 13% of the global workforce is engaged.

That is where they are emotionally committed and bringing the highest performance to the organization. That means 87% are disengaged or even worse, actively disengaged. Research shows this is having a huge negative financial impact on businesses. Effectively managing employee engagement is critical to your team success, not to mention the health of your entire organization.

International Cultural Engagement
Specialist™ Certification Program

ITO is excited to offer you the opportunity to become a Cultural Engagement Specialist™!

The International Cultural Engagement Specialist™ Certification Program (ICES) is developed by Evoloshen and from July 2018, ITO will be the exclusive delivery partner for the program in the Western Balkan region - Serbia, Croatia, Bosnia and Herzegovina, Slovenia, Macedonia (FYROM), Montenegro and Kosovo – in local language!

For our international clients outside this region an in-house option is available in close cooperation with Evoloshen, let us know if you are interested!

ICES Program Objectives

At the end of this program, you will understand how to:
✓ Work within an organization to create engagement
✓ Foster a culture that people are excited to be a part of
✓ Gain an elevated perspective of the science behind engagement and motivation of employees
✓ Utilize inspiring tools and ideas that you can implement within your organization
✓ Be able to ignite employees’ enthusiasm and passion
✓ Empower employees to be a part of creating an amazing company culture
✓ Increase high performance
✓ Have an action plan ready to implement and create a positive impact within your organization

Who should attend ICES?

This program is designed for company leaders and pioneers who:
✓ Want to create a cultural transformation
✓ Are ready to increase employee engagement
✓ Will work strategically in the organization to increase high performance
✓ Desire to address cultural development, implementing processes and systems to achieve an engaging company ethos
✓ Are motived by personal and professional growth
✓ Are Human Resources and Internal Communications Professionals, or other Business Professionals with a passion for engagement

ICES Program is available as an open-enrolment or in-house course.


Beograd: 13.- 14.3.2019 and 3.- 4.4.2019

Zagreb: 21.-22.5.2019 and 11.-12.6.2019

Program will be delivered in local languages. Number of participants is limited.

REGISTER NOW to reserve your place!

Or contact us to register multiple people within your company!


Program Content

The program comprises 4 parts delivered as a live face-to-face program over 4 working days and a fifth part in the form of self-paced activities. In total, it offers you 39 hours of intensive learning.

Part One: The Foundation
Introduction, Costs of disengagement, Engaged employees, The 6P's Model introduction

Part two: The inner work- People, Passion & Purpose
People, Passion in business, Purpose & Values, The 5 Cultural Keys (Session 1), Collaboration, Creativity

Part Three: On The Ground
Activities, Homework

Part Four: The 5 Cultural Keys (Session 2)
Emotional Connection, Celebration, Contribution,The 61 Questions of Engagement

Part Five: Putting It All Together
Cultural Action Plan for Engagement, Course review, Action Steps Going forward, Certification

Final exam
30 days after program; submission of paper with a review of the application of the action plan

Upon succesful completion of the program and final exam you will receive your international certification award, signed by Evoloshen.

Additional Benefits for Participants

Ongoing Support Network

  • Being part of the ICES groups on social media for active discussion about best practices and suppor
  • Access to the Evoloshen team and coaches

Obtaining the ICES™ certification, you will increase your professional credibility within your organization as the International Cultural Engagement Specialist. On top of that, you will earn SHRM and HRCI recertification credits which increase your credibility as an HR specialist as well.

What Is the Cost?

The more important question is what is the cost of your company’s engagement dilemma?
You can calculate that with the following formula:
A company’s cost of employee disengagement=
(Number of Employees) X (Percentage of Disengaged Employees) X (Your Average Employee Salary) X 1/3

Let’s say your company has 1,000 employees, and your company falls in line with the average of 85% employee disengagement and that your average employee salary is 20.000 EUR. This formula calculates the annual cost of your employee disengagement at a staggering 5.6 million EUR!

Imagine you were able to increase employee engagement, let's say by 50%. All of a sudden, that 5.6 million EUR annual cost becomes 2.8 million EUR, a saving of 2.8 million EUR to your company.

And as a token of appreciation for you getting in on the ICES™ Certification Program in the region, you can get this valuable certification and training experience at the one-time cost of only 1.500 EUR + PDV.

Yes, that’s less than 0.1% of the savings from transforming your company’s employee engagement in that example we gave.

REGISTER NOW to reserve your place in this exclusive program!

Or contact us to register multiple people within your company!

For more information and reservation please contact:
Maja Gabud
Tel.: ++385 1 5530 021
Mail: maja.gabud@united-change.com


We are looking forward to hearing from you!

Tel: +43 1 533 08 55 0