Change is the normal state in the economic life of today. If it concerns the implementation of new procedures, a new process direction, changes inside the organisation, restructuring, fusions or the implementation of a new operating system: Every day executives see themselves confronted with this challenge: create and implement changes.
Change processes take place at two levels, the strategic- and the emotional level. While companies pay attention to the strategy- and management level in the change processes, they neglect the emotional level of their employees with regards to the acceptance assurance of the changes. In order to reach emotional acceptance, the communication of the goals and consequences of the changes for all aggrieved parties is essential.
ITO supports organisations, to implement changes fast and efficiently, and to minimise the friction loss at the same time.
ITO further emphasises the enhancement of the learn- and change capacity of organisations.